Terms of Use

Welcome to Rixotrix! Our Terms of Service outlines the agreement between you (whether an individual or an entity) and Rixotrix, governing the use of our software and services (“Service”). This includes:
Rixotrix Websites
- Online and offline business productivity systems, tools, and services provided by Rixotrix
- All software, data, text, images, documents, sounds, videos, and content offered by Rixotrix
- Any new features added to the Service
You accept these terms by clicking "accept" or by completing an order form or quotation that makes reference to this agreement. You certify that you have the right to bind the company or other legal entity you are representing to these terms. Please do not accept this agreement or use the services if you do not have such authority or if you disagree with these terms.

A. General Conditions and Description of Services:
1. Service Delivery:
1.1 The SaaS CRM Services ("Services") provided by [Company Name] ("Provider") are intended solely for the Client's business use. Authorized Users may access and utilize the Services for the Client's internal operations.
1.2 The Client agrees not to extend access to the Services to any other commercial entities, affiliates, or business partners without prior written consent from the Provider.
2. User Authorization:
2.1 The Client is entitled to authorize a specific number of users as specified in the agreed-upon Client Authorization Form. Any addition of Users beyond this specified limit requires the execution of a written amendment or agreement outlining the terms, including applicable rates per additional user.
2.2 User access to the CRM platform will be granted through the provision of usernames and passwords during the implementation phase. The Client is responsible for maintaining the accuracy of User information and promptly updating access status.
3. Online Help and Support:
3.1 The Provider shall offer and maintain online help files in conjunction with the CRM services
4. Service Modifications and Enhancements:
4.1 The Client acknowledges that the Services may undergo changes, including additions, modifications, or deletions, by the Provider.
4.2 The Provider shall provide prompt notice to the Client regarding any changes affecting the Services.
4.3 The Provider may expand or enhance the Services by adding additional features within their standard development methods and timeline. Additional costs may apply if these features are at the specific request or timing of the Client.

B. Client’s Responsibility:
1. Internet Access Responsibility:
1.1 The Client is responsible for ensuring its own Internet access, which should be secure and in compliance with relevant laws.
1.2 The Client must bear any service fees associated with Internet access and is obligated to train its users in basic Internet skills.
2. CRM Usage Compliance:
2.1 Rixotrix supports Clients using the CRM to share information with individuals who explicitly requested it.
2.2 The CRM should be used in accordance with all applicable laws, including privacy laws.
2.3 The Client is prohibited from using the CRM for any purposes not explicitly outlined in the Agreement.
2.4 Indemnification: The Client will indemnify Rixotrix for any damages or expenses resulting from the Client's violation of CRM usage terms.
3. Communication Standards: 3.1 The CRM must not be used for communicating harassing, libelous, threatening, obscene, or unlawful messages or materials.
3.2 Clients are forbidden from violating the intellectual property rights of any party or encouraging criminal conduct through the CRM.
3.3 Rixotrix reserves the right to suspend any communication that violates these standards and will promptly notify the Client.
4. Terms Notification: 4.1 Clients are obligated to inform users about the terms and conditions of accessing services under the Agreement.
4.2 Any limitations on access or service use outlined in the Agreement should be communicated to users.
4.3 Unauthorized Use Consequences: Rixotrix reserves the right to terminate access to services for any user engaged in unauthorized use.

C. Support Services Agreement:
We at Rixotrix are steadfast in our resolve to uphold the highest level of service performance. We take great care to guarantee that our servers are connected and have enough capacity, resulting in uptime that meets industry standards. Clients are expected to promptly notify Rixotrix in the unlikely event of service disruptions, and Rixotrix will take prompt and comprehensive action to restore access. We place a high priority on protecting client data, and we take appropriate precautions to guard against loss or unwanted access

D. Payment:
1.1 The client agrees to pay a recurring subscription fee for the use of the SaaS CRM product. The subscription fee will be based on the selected plan and user licenses.
1.2 The billing cycle will be monthly/annually, as selected by the client during the subscription setup. Payment is due in advance at the beginning of each billing cycle.
1.3 Accepted payment methods include credit cards, bank transfers, or any other method specified by the Rixotrix. The client agrees to provide accurate and up-to-date payment information.
1.4 In the event of late payment, the client will be notified, and a grace period may be provided. If payment is not received within the grace period, Rixotrix reserves the right to suspend access to the SaaS CRM product until payment is received.
1.5 The subscription fees do not include any applicable taxes. The client is responsible for any taxes, levies, or duties imposed by taxing authorities.
1.6 Clients can upgrade or downgrade their subscription plan at any time. The new subscription fee will be prorated based on the remaining billing cycle.
1.7 Either party may terminate the subscription with written notice. Upon termination, the client will lose access to the SaaS CRM product, and no refunds will be provided for unused subscription periods.

E. Ownership and Confidentiality:
1. Confidentiality of Client Data:
1.1 Rixotrix and the Client agree to protect the privacy of any information pertaining to the Client and its Users' use of the CRM, including information that is specific to the Client (referred to as "Client Data").
1.2 Client Data is deemed to be the exclusive property of the Client, regardless of how it was obtained—from outside sources or from the Client itself—and how it was entered into or utilized within the Services.
1.3 The Client retains the right to export Client Data at any time without requiring reason or permission from Rixotrix.
1.4 Rixotrix will only be able to access client data in order to deliver technical support.
2. Ownership of CRM Services:
2.1 The client understands and agrees that no ownership rights are granted by this Agreement with regard to the CRM Services, any associated patents, trade secrets, copyrights, or trademarks.
2.2 Other than what is expressly stated in this Agreement, the Client will not have any rights with regard to the CRM Services.
2.3 Every piece of information and data pertaining to the CRM Services is regarded as Rixotrix's proprietary and private knowledge.
3. Non-Disclosure of Confidential Information:
3.1 Client agrees not to reveal, provide, or make any confidential Rixotrix information available to third parties at any point in time, whether before or after this Agreement expires.
3.2 All information provided to the Client by Rixotrix during the provision of Services, including methodologies utilizing the Services, and the terms of this Agreement, are considered confidential information.
4. Use of Client's Name and Logo:
4.1 As part of a general list of Rixotrix clients for reference in marketing materials, Rixotrix may use the Client's name and logo to identify the Client as a user on the Rixotrix website.
4.2 The Client's prior written consent, which will not be unjustifiably withheld, will be required before any marketing materials identifying the Client as a Rixotrix client are released.

F. Disclaimer of Warranty:
1.1 The Rixotrix SaaS CRM Product (hereinafter referred to as the "Product") is offered "as is" and "as available" without any express or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a specific purpose, and non-infringement.
1.2 The user assumes all liability for using the product. There is no guarantee that the Product will function as intended by the user or that it will be timely, secure, uninterrupted, or error-free. The Product may contain errors or defects, and the Company does not guarantee that these will be fixed.
1.3 The Company disclaims all liability with regard to the correctness, comprehensiveness, dependability, or utility of any information acquired via the Product.

G. Limitations of Liability:
1.1 To the greatest extent allowed by applicable law, the Company disclaims all liability for any kind of damages—direct, indirect, incidental, special, consequential, or exemplary—resulting from the use or inability to use the Product, including but not limited to losses for lost profits, goodwill, use, data, or other intangibles.
1.2 If the user's personal information, data, or transactions are stored in connection with the Product, the Company will not be held responsible for any unauthorized access to or use of such information.
1.3 The maximum amount that the Company will ever owe the user for any claims resulting from or connected to the Product will never be greater than what the user paid for the Product 12 months prior to the claim.

H. Modifications:
Rixotrix reserves the right to modify these payment terms and conditions with prior notice. Continued use of the SaaS CRM product after such modifications constitutes acceptance of the updated terms.
I. Terms and Termination:
1.1 The initial term of the subscription is as agreed upon in the subscription agreement. Either party may terminate with written notice in case of a material breach.
1.2 The Client may terminate the subscription at any time with written notice, subject to any applicable termination fees.
J. General:
1.1 Amendments: These terms may be amended by the Service Provider with notice to the client
1.2 Governing Law: These terms are governed by the laws of [Jurisdiction], without regard to its conflict of law principles.
1.3 Entire Agreement: These terms constitute the entire agreement between the parties and supersede all prior agreements.

By accepting these terms, the Client acknowledges that they have read, understood, and agreed to be bound by them.